Shipping policy
Last updated: October 16, 2026
Thank you for shopping with Alanna's Gourmet, LLC. This policy explains how we ship your order, what it costs, and what to expect after you place your order.
ORDER PROCESSING
Except as otherwise stated on our website, orders will be processed as soon as possible.
You'll receive a confirmation email with tracking information as soon as your order ships, if the selected shipping method supports tracking.
SHIPPING METHODS & DELIVERY TIMES
Available shipping methods and estimated delivery times are shown at checkout.
Delivery times are estimates, not guarantees, and begin once your order has shipped. Delivery may be affected by carrier operations, weather conditions, holidays, natural disasters, or other circumstances beyond our control.
SHIPPING SCHEDULE
To help ensure the safe and timely delivery of perishable products, Alanna's Gourmet ships orders Monday through Wednesday only.
Orders received later in the week may be held and shipped on the next available shipping day. This schedule helps reduce the risk of packages being delayed in carrier facilities over weekends or holidays.
If a holiday, severe weather event, or other circumstance may impact transit times, we reserve the right to delay shipment until the next appropriate shipping date to help protect product quality.
SHIPPING NOTICE
All shipped food products are carefully packaged and shipped according to our quality standards. To minimize transit delays and protect product quality, perishable orders are shipped Monday through Wednesday only. Once an order has been transferred to the carrier, delivery times are subject to carrier operations, weather conditions, and other circumstances beyond our control. Alanna's Gourmet is not responsible for delays caused by the shipping carrier.
SHIPPING COSTS
Shipping charges are calculated at checkout based on your destination, order weight, package dimensions, and selected shipping method.
Free shipping promotions, when available, will be clearly displayed at checkout.
PERISHABLE & FROZEN PRODUCTS
Many of our products are perishable and require proper handling upon delivery.
Perishable Product Notice:
Please ensure someone is available to receive your package upon delivery. Perishable products should be refrigerated or frozen immediately upon arrival. Alanna's Gourmet is not responsible for spoilage resulting from packages left unattended after delivery.
Frozen Product Notice:
Frozen products may arrive partially thawed due to normal transit conditions. If the product is cool to the touch and has not exceeded safe food handling temperatures, it may be refrigerated or refrozen according to USDA food safety guidelines.
Customers are responsible for promptly inspecting shipments upon delivery and properly storing products according to package instructions.
ORDER TRACKING
Once your order ships, we'll email you a shipping confirmation with tracking information, when available.
Please note that tracking updates may not appear immediately after a shipping label is created and may take time to be reflected by the carrier.
SHIPPING DESTINATIONS
We currently ship within the United States.
Certain products may be restricted from shipping to specific states or locations due to food safety, regulatory, or logistical requirements.
ADDRESS ACCURACY
Please review your shipping address carefully before completing your order.
Alanna's Gourmet is not responsible for delays, lost shipments, or additional charges resulting from incorrect or incomplete shipping addresses provided by the customer.
If you need to correct your shipping information, please contact us as soon as possible. We cannot guarantee changes once an order has been processed or shipped.
LOST, DAMAGED, OR DELAYED PACKAGES
If your package is lost, damaged, or significantly delayed, please contact us at info@alannasgourmet.com.
For shipments that arrive damaged, customers must notify us within 24 hours of delivery and provide photographs of:
• The shipping box
• The shipping label
• Packaging materials
• Damaged product(s)
We will review each situation individually and work with the carrier when appropriate.
ORDER CHANGES & CANCELLATIONS
Need to change or cancel your order? Contact us as soon as possible.
We may be able to accommodate changes before your order ships; however, once an order has entered production or been transferred to the carrier, modifications may not be possible.
Because many of our products are prepared to order and/or perishable, certain items may not be eligible for cancellation or refund after production has begun.
During peak holiday seasons, processing times may be extended and specific ship dates cannot be guaranteed. Customers are encouraged to place holiday orders early.
QUESTIONS?
If you have questions regarding shipping, delivery, or your order, please contact us at:
Alanna's Gourmet, LLC
info@alannasgourmet.com